Bath & Body Works

Returning Used Candles

Over the last few months, I have seen post after post of people returning used candles to the store and getting brand new candles using the stores 100% Guarantee.  Per the Bath & Body Works website their returns policy is “We just want you to love it! Return anything, anytime for any reason. 100% Guaranteed.

If at any time you’re not completely satisfied with the quality of our products, you may return them to any of our Bath & Body Works or White Barn Stores in the US for a full refund, subject to the terms of our Return Policy.”

The key to the policy is if you’re not completely satisfied with the product.  If you are burning the candle till there is nothing left you were satisfied with the product.  You have used it for its intended purpose and liked it well enough to use all of it.

I am all for returning items that are defective or if it can’t be used for some reason.  However completely using a product and then returning it is completely wrong.  That is abusing the system. 

What is your opinion on this?

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